Fundamentals of Bookkeeping and Law for the Construction & Design Industry
12^th July 2010

Learning Outcomes:

1. Understand the process involved in creating and implementing a Quality System
2. Appreciate the benefits of a Quality System
3. Identify the risks of being unprepared for growth

Self-Assessment Questions 

1. What six elements are essential to include in a Quality System?

ANSWER ONE

          i.            Planning and product realisation (7.1)

        ii.            Customer related process (7.2)

       iii.            Design and development (7.3)

        iv.            Purchasing (7.4)

         v.            Production and service provision (7.5)

       vi.            Control of monitoring and measuring equipment (7.6)

2.    What are the two generally accepted approaches to the creation of a Quality System?

ANSWER TWO

         i.            A Competency based approach

        ii.            A Procedures based approach

3.    What are some of the costs associated with creating and implementing a Quality System?

ANSWER THREE

         i.            Engaging an internal or external driver

        ii.            Overt management support for creation and implementation

      iii.            Resourcing creation and implementation

4.    What is the latest ISO standard for Quality Systems?

ANSWER FOUR

                    ISO 9001:2008

5.    Is there a difference between products and services in ISO 9001:2008?

ANSWER FIVE

                   No. The standard applies to a ‘product’ which is interchangeable for a ‘service’